Kosora's Privacy Policy

Effective Date: May 1, 2026

Kosora Group, LLC, doing business as Kosora (“Kosora,” “we,” “our,” or “us”), values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform, including when you sign up as a user (“Client”) or apply to become a Guide.

1. Information We Collect

We collect information to provide and improve our services.

a. Information You Provide

  • Name
  • Email address
  • Account information
  • Profile details (for Guides, including bio, experience, and application materials such as resumes)
  • Messages and communication exchanged on the platform
  • Payment-related information (processed securely via Stripe)

b. Automatically Collected Information

  • Device and browser information
  • IP address
  • Pages visited and usage behavior
  • Cookies and analytics data (via Google Analytics)

2. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Connect Clients with Guides
  • Facilitate sessions and communication
  • Process payments through Stripe
  • Maintain trust and safety, including reviewing messages if needed for disputes
  • Improve our platform and user experience
  • Send service-related communications (and, if applicable, marketing emails in the future)

3. Sharing Your Information

We do not sell your personal information.

We may share information with:

Service providers, such as:

  • Stripe (payment processing)
  • Google Analytics (usage insights)
  • Zoom or similar tools (for sessions, if used)
  • Other users, where necessary (e.g., Guide profiles visible to Clients)
  • Legal authorities, if required to comply with laws or protect our platform

4. Messages and Communications

Messages between Clients and Guides may be stored to:

  • Provide access to conversation history
  • Support dispute resolution
  • Maintain safety and platform integrity

We do not monitor conversations routinely, but may review them if necessary.

5. Cookies and Analytics

We use cookies and similar technologies to:

  • Understand how users interact with our platform
  • Improve performance and functionality

You can manage cookie preferences through your browser settings.

6. Data Security

We take reasonable measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections or deletion
  • Object to certain data uses
  • Request a copy of your data

To make a request, contact us at: team@kosora.co

9. International Users

Kosora is based in California, United States. If you access the platform from outside the U.S., your information may be transferred and processed in the U.S.

By using Kosora, you consent to this transfer.

10. Children’s Privacy

Kosora is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the effective date or through the platform.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: team@kosora.co