FAQ Help Centre

How do I book a session?

To book a session, browse the available services, choose the guide or offering that feels right for you, and select a time that works with your schedule. Once your booking is confirmed, you’ll receive the details for your session.

What happens after I book my sessions?

Your guide will be in touch with your link for your session.

What should I do during the session?

Come as you are. Your guide will lead the way, ask thoughtful questions, and get to know what you need so they can support you in the best way.

What happens if I need to reschedule or cancel my session?

Currently, clients are not able to reschedule or cancel a booking directly through their portal.

If you need to reschedule or cancel your session, please message your guide directly through the listing portal to let them know. From there, you and the guide can agree on a new time.

If you no longer want the session and it falls within the cancellation policy, or if the guide approves a refund, please contact us at team@kosora.co so we can help process the change.

What's the cancellation or rescheduling policy?

Kosora’s Terms of Service, the current cancellation/refund policy says:

Clients may cancel appointments up to 24 hours before the scheduled start time.

If a cancellation or rescheduling request is made less than 24 hours before the session, the client forfeits 100% of the session fee, unless the guide contacts support with an approval to process a refund.

If a client does not attend the appointment without prior notice, the appointment is considered a no-show and is forfeited without a refund.

The policy also says there are no refunds or credits for unused time if a session ends early, and late arrivals may result in a shortened session without a refund.

Kosora can still issue refunds, credits, or enforce fees at its discretion in cases like disputes, emergencies, or policy violations.

How much does a session cost?

Each guide sets their own pricing. You’ll see the cost next to each service before you book.

How do payment work?

Payments are securely processed through Stripe, so your payment information stays safe and protected.

Is Kosora safe?

Our goal is to onboard trusted guides who meet Kosora’s community standards. Guides are expected to keep conversations confidential, create a safe and respectful space, and support each session with care.

Do sessions happen off-platform?

After you book a session, your guide will provide a meeting link. Sessions may take place through platforms like Google Meet, Zoom, or Microsoft Teams.

For video sessions, cameras are typically on. If you prefer audio only, you can keep your camera off. You may also use the chat box if you prefer to communicate by text.

For your safety, do not share your phone number, home address, personal identification information, or other sensitive details with guides.